Support

Make sure Location Services are enabled for Incase in Settings > Privacy & Security > Location Services > Incase. Select "While Using the App" for best results. GPS works best outdoors with a clear view of the sky. Indoor locations, dense buildings, and heavy tree cover can reduce accuracy.

Accuracy depends on your device's GPS hardware and environmental conditions. The App displays a real-time accuracy indicator (Excellent, Good, Fair, or Poor) so you always know how reliable your current reading is. Typical accuracy is 3–10 meters outdoors.

Address and intersection data comes from Apple's reverse geocoding service. In rural areas, new developments, or recently changed streets, this data may be incomplete or outdated. The raw GPS coordinates are always the most reliable data point.

Open the App, go to Settings (gear icon), and tap "Restore Purchases." Your purchase is linked to your Apple ID and will be restored automatically.

Open the Settings app on your device, tap your name at the top, then Subscriptions, find Incase, and tap Cancel Subscription. You can also go to Settings in the App and tap "Manage Subscription." You will retain access until the end of your current billing period.

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Incase purchase, and submit a refund request.

Yes. GPS coordinates, compass heading, elevation, and the emergency tools (flashlight, siren) work without cellular or Wi-Fi. However, the street address, intersection detection, and nearby emergency services features require a data connection because they use Apple's geocoding and map search services. The 911 call feature requires cellular service.

Only when you explicitly start recording a track. Incase requests background location access so an active recording can continue while your screen is locked or you use another app. Background updates stop when you stop recording. Pins and tracks are stored locally on your device and can be deleted in the App.

Incase has no developer-operated app servers. We never receive or retain a server copy of your location. Pins and recorded tracks are stored locally on your device. When you request an address, intersection, or nearby service, Apple's system frameworks process a location-based request under Apple's privacy policy. Copying, sharing, calling, or opening directions sends information only when you choose that action. See our Privacy Policy for full details.

Yes. The siren uses media playback, so the silent switch does not mute it. Its loudness follows your current media volume; raise the volume before use if you need the loudest output. Focus modes do not increase or decrease media volume.

Yes. The flashlight and siren will continue running even if you dismiss the SOS panel. They will stop when you toggle them off or close the App entirely.